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Terms of use

Last updated: 9 November 2026

These terms apply when a business or individual subscribes to Arke Guardian. Arke Guardian is operated by Arke Industries Pte Ltd, a company registered in Singapore ("we", "us").

The service

Guardian provides reputation monitoring, evidence, alerts and practical response guidance for enrolled businesses and individuals within the agreed activation scope. This may include selected reviews, public mentions, sampled AI answers and website availability checks where included in the selected plan. Add-ons require an agreed scope and price before work starts.

Price, GST and billing

Prices are in Australian dollars + GST, with including-GST companions shown on the site. Monthly subscriptions are billed in advance. One-off setup is billed on acceptance of the activation scope. There are no automatic overage charges.

The Client Identity Website add-on is $290 + GST setup ($319 including GST) and $29/month + GST ($31.90 including GST), additional to an active paid Guardian package. Domain registration and renewal are included in the monthly price, along with hosting, SSL, uptime monitoring and routine technical maintenance. Post-launch content changes are separately priced and approved before work starts.

Cancellation

Cancel before renewal to stop future monthly billing. If a Guardian package with a Client Identity Website ends, arrange free domain/page handover before hosting expires.

Client approval and access

Every public action requires client approval. You approve and publish replies or submit correction requests unless separately agreed implementation scope and signed authority allow us to act on your behalf. Approved wording is required before any such action.

We never ask for shared account passwords. Use delegated manager access where available; clients complete required verification. Source availability, privacy, retention and service terms are agreed before activation.

AI answers, rankings, corrections and takedowns

We do not guarantee AI answers, rankings, corrections or takedowns. AI platforms produce their own answers; those answers can change and can be wrong. Guardian records sampled findings and provides guidance, but does not control platforms, publishers or public records. An alert or name match is not a finding of misconduct.

Service boundaries

Guardian does not promise removal of accurate public records or genuine criticism. It does not provide legal advice, crisis response, complex investigations, managed cybersecurity or repair work. Serious matters may need your lawyer or PR adviser. Monitoring is not a guarantee of real-time or complete coverage.

Healthcare and legal replies must protect confidentiality. An authorised professional reviews relevant copy. Factual or registration checks are not legal advice or certification of advertising compliance. No patient records or case files are needed for standard monitoring.

Privacy

Our Privacy Policy explains how we handle snapshot details, identity profiles and monitoring information.

Australian Consumer Law

Nothing in these terms excludes any right you have under the Australian Consumer Law, or any other right that cannot legally be excluded.

Governing law

These terms are governed by the laws of Queensland, Australia.

Contact

Questions about these terms: [email protected].