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Privacy Policy
Last updated: 9 November 2026
This policy explains how Arke Guardian handles personal information when you visit arkeguardian.com, request a free reputation snapshot, or use our reputation monitoring service.
Arke Guardian is operated by Arke Industries Pte Ltd, a company registered in Singapore ("we", "us"). We serve businesses and individuals and store our service data in Sydney, Australia. We handle personal information in line with the privacy laws of Singapore and Australia that apply to us.
Who this policy is for
Guardian monitors information about enrolled businesses and people, including selected reviews, public mentions and AI answers. Individuals can subscribe without a business or website.
What we collect
Free reputation snapshot
When you request a free reputation snapshot, we collect your name, profession or business type, city, email address and phone number. We use these details to prepare and send the snapshot and contact you about it.
Identity and service information
For an enrolled identity, we may hold approved identity profiles, name variations, professional registration numbers, qualifications, workplaces, authorised contacts, profile links and supporting evidence. We may also hold "not me" or same-name disambiguation lists to distinguish the enrolled person from others.
Monitoring records may include reviews, public mentions and AI answers about the enrolled identity, source links, dated evidence, apparent identity mix-ups, alerts, response drafts, correction guidance and client approvals. This material may contain personal or sensitive information, including allegations or references to professional or regulatory matters. We use it to check identity and provide the agreed monitoring and guidance; a mention or allegation is not treated as verified simply because it appears online.
Guardian is not a health service. No patient records or case files are needed for standard monitoring. Please do not send confidential patient or client material.
Website visits and contact
Our hosting and security providers process technical information such as your IP address, browser and device details, and pages requested when your browser connects to our site. Technical logs support security and troubleshooting. The snapshot form includes a hidden field to help detect automated submissions.
If you contact us, we collect what you choose to send, such as your name, email address and message. You can visit the website without giving us your name; we need contact details to respond to a snapshot request or provide the service.
Why we collect it and how we use it
- Prepare and send your requested snapshot and contact you about it.
- Confirm the enrolled identity, agreed scope and authorised contacts.
- Run agreed reputation checks, distinguish same-name people and preserve relevant evidence.
- Prepare reports, alerts, response drafts and correction guidance, and record approvals.
- Answer questions, provide support, administer billing and keep our website and service secure.
- Meet our legal obligations.
We only use personal information for these purposes, for related purposes you would reasonably expect, or where you have agreed or the law allows. Every public action requires client approval. We never ask for shared account passwords.
Cookies
We do not use analytics or advertising cookies or trackers. Our hosting and security provider, Cloudflare, may process browser data needed to deliver and protect the website. If this changes, we will update this policy.
Who we share it with
We do not sell personal information. We use service providers for website hosting and security, data storage, email delivery and AI checks. They handle information only as needed to provide their services to us.
AI checks use ChatGPT, Claude, Gemini, Perplexity and Grok. The identity details needed for an agreed check, such as name, profession or business type and location, may be sent to the relevant provider. Unlike a general market-visibility question, a Guardian check can identify an enrolled person. Snapshot contact details are used to deliver and discuss the snapshot, not as AI-check inputs.
Where a client approves a public reply or correction request, the approved material is shared with the relevant platform or recipient. We may also disclose information to professional advisers, if required or authorised by law, or to protect our rights, our users or the public.
Overseas handling
Our service data is stored in Sydney, Australia. Some providers operate globally and may process or access information overseas, including in the United States, Singapore, Japan and the European Economic Area. Privacy laws in other countries may differ from those in Singapore and Australia. We choose providers we consider reputable and take reasonable steps to make sure they handle information appropriately.
Storage and security
Access to personal information is limited to people and systems that need it to provide the service. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure. No system is completely secure, so we cannot promise that information will never be lost or accessed without permission.
If a data breach is likely to cause serious harm, we will act quickly to contain it and notify affected people and relevant authorities where the law requires.
How long we keep it
We keep snapshot and service information only as long as needed for the purposes in this policy, or as the law requires. Service records are kept while the service is active; after it ends, we delete or anonymise them within a reasonable period unless we need to retain them for legal obligations. When we no longer need information, we take reasonable steps to delete it or remove identifying details.
Access, correction and complaints
You can ask to see or correct personal information we hold about you, or raise a concern about our handling of it, by emailing [email protected]. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first. If we refuse a request, we will explain why unless the law says we do not have to.
If you are not satisfied with our response to a privacy complaint, you can contact the privacy regulator in Australia or Singapore.
Marketing and opting out
Every marketing email we send will include a way to opt out. You can also opt out by emailing [email protected]. We may still send messages needed to run your service, such as service or security notices.
Changes to this policy
We may update this policy when our service or providers change. We will post the updated policy here and change the date. For significant changes, we will take reasonable steps to let you know.
Contact us
Arke Industries Pte Ltd
Registered in Singapore
Email: [email protected]